Sets out the standards of customer service you expect from us. Whenever you are in contact with us we want to make sure you receive the highest level of service. If you feel we are falling short of these high standards, please let us know.

* Treating you professionally
* Consulting our customers & stakeholders
* Being accessible
* Responding to feedback
* Providing quality service
* Treat you fairly and with respect
* Responding promptly

We welcome all feedback, including complaints and promise to deal with this positively.

Our aim is to try to sort out complaints as soon as possible, by carring out a full investigation and giving you prompt feedback.