Vision & Mission Statements

OUR VISION

“To be a leader in innovative health supply chain solutions that support better health service delivery”

OUR MISSION

“KEMSA will provide reliable, affordable and quality health products and supply chain solutions to improve healthcare in Kenya and beyond”

OUR CORE VALUES

Passion for customer service

We greatly value our customers and demonstrate this by serving them with enthusiasm. We carefully listen to them and keep them fully informed and aim to exceed their expectations at all times.

Innovativeness and Intrapreneurship

We continuously look for and adopt new and better ways of working so as to better serve our clients and improve KEMSA's overall performance. Our staff is empowered to take direct responsibility for turning their ideas into viable finished products. We are committed to continuous learning.

Accountability, transparency and integrity

We maintain high ethical standards, value honesty and openness and operate in ways that build trust within and outside KEMSA.

Professionalism and staff empowerment

Our staff have the requisite knowledge, skills and attitude to maintain highest levels of performance. They are encouraged and supported to take initiative and make appropriate, value adding and responsive decisions.

Respect for diversity

We see diversity as a strength and work towards creating and harmoniously working with diverse teams and organizations in a way that adds value to KEMSA and our partners.

Operational excellence

We are constantly developing and implementing processes and systems that allow KEMSA to cost-effectively meet the highest possible performance standards that support our organizational goals.